Reviews

My vehicle was in for a oil change and tire rotation and was completed quickly and efficiently.

The customer Service representative really tried to help me not only to navigate that experience, but also to lay out a service plan for going forward. I think it’s important for customers to feel that they have a person inside to advocate for them.

The purchase of my 2026 GMC Denali was smooth as silk. The Sales and support staffs communicated openly with me which made the purchase a real pleasure. I have purchased a large number of cars over the years, and Diamond Auto Group was, hands down, the best I have ever dealt with. I highly recommend them!!!

Great customer service

On time and completed the job more quickly than expected.

Service was excellent. Aimee was great with good communication during the whole process. All service was was done as stated and on time, great value. Very satisfied.

These guys are awesome. Pete and Taylor were patient with my back and forth, and went above and beyond to get this deal done. Highly recommend.

Good experience

The work that was done to my vehicle was done properly. The problem with this service visit was my “assigned” rep Alex. I dropped my truck off at 9am. I was told when I made the appointment that it would take 3-4 hours. When i dropped it off there was a nice man, I cannot remember his name, however he was in an arm immobilizer. He greeted me. He ascertained that my appointment was with Alex. ( my first time at this dealership for service, i am not accustomed to an assigned rep) The man asked Alex if he had time to check me in. He said no. I believe he said he had a pt appointment to get too. ( pt ?? Not certain) When I left 5 minutes later. Alex was leaning against the wall in the lobby on his phone. At 4:15 on my way to an evening job, i text the provided number that was sent to me wondering my truck would be ready as I had not heard from anyone. I also stated that at this point in the day I could not pick up the truck. When i got out of work I called the dealership. I spoke to a very nice sales agent who went and checked to see if snyone was in service. They were all gone. He did tell me that he left a note for service to call me. This is what I received via text in the morning. Good morning, Sarah replying for Alex. I am so sorry in the lack of communication. We wrapped up late last night but you can pick up this morning. Reply STOP to cancel. When I picked up the truck i was told Alex left at 4:00. The prior day that is why he did not respond to my text inquiry. I said well good thing I had a second vehicle to drive. Maybe he had an emergency or a bad day but otherwise this is really poor. A phone call would have been nice to say we wont have your truck ready until tomorrow. No big deal. Even now, non big deal. I am just thinking about other customers who might not have a second vehicle to rely on.

As usual Bert was great to work with